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Delivery & Collection Info

Delivery Info

We will notify customers once the goods are about to be dispatched.

Each courier/delivery service will have different methods of informing customers about their delivery on the day or provide information prior to delivery so please make sure to check your emails regularly.

All deliveries are to the roadside of the building at Ground Floor.
It is advised to make sure delivery teams are able to access the premises if required.

If goods are to be taken to a different floor, arrangements must be made by the customer or contact us prior to delivery to find out if we are able to provide a service at an extra cost to your designated floor.

COVID19 Delivery Updates

Every day the Corona Virus brings about new developments and our thoughts go out to those impacted. At times like these, our core safety values of ‘if it’s not safe we don’t do it’ and ‘we all get home safely’ ring ever truer, with our main concern being the safety and welfare of our customers and colleagues, while ensuring as far as possible that business continues to prevent our nation from collapsing. Please see measures put in place below for our delivery teams which you would need to acknowledge and confirm for your delivery to proceed so they can carry out their job safely to protect all parties.

- All deliveries will be to the GROUND FLOOR ONLY
(This is already the case but if you have paid for an extra service, this will no longer be able to be carried out)

- Once you have opened your door, goods will be left outside of the premises or inside the hallway. 
You may, therefore, ensure you make your own arrangements and have help at hand should you need assistance in taking the goods into designated rooms in your property.

- The delivery team where appropriate will open the packaging, take digital images/video for our records. 
We ask you to keep a safe distance or wait in another room while this is carried out. 

- Once the above is completed you will be notified and asked to check the item yourself. 
The delivery team will wait for you to check the items in your own time and to give them the go-ahead.

- Should you not be satisfied with an item, the item must be RETURNED.
Please notify the delivery team and they will simply repack the item and load this back onto the vehicle.

- We are actively operating a 'no-touch practice' whereby customers at home will be asked for their name as normal and the drivers will input 'CV' where a signature would normally show.

-  If you are unable to make your own arrangements to carry goods into the property by yourself we can put your delivery on hold and we shall, of course, be in touch once things return to normal.
Where there would normally be storage charges for withholding a delivery service, we will not be charging customers should you want to take this extra measure. Alternatively, when we provide you with another date, you may have been able to make arrangements for yourself given more time to prepare.

- Once the delivery team leaves the premises, no claims of any kind will be accepted for damage due to their fragile nature. Therefore please ensure to check and be totally satisfied with the item before you confirm for the delivery team to leave.

These are testing times for all of us and we wish to keep interactions contact-free and as distant as possible as per the government's guidelines to play our part in protecting everyone involved. 

Should you need to contact us we ask you to please be patient for a response due to staff members in isolation and generally, a higher number of emails will be received at this time. 

Let us keep Britain moving safely together. We thank you for your patience and understanding. 

Delivery Pricing

Delivery pricing will vary on many factors such as product size, weight, delivery zone, and courier used.

If you have any questions regarding delivery then please contact us prior to placing the order.
The delivery price quoted on the website is an estimate and a further charge may apply and be requested for certain item(s) and areas.

Delivery Times (Ordered)

Depending on what you order, it could be the next day or a few weeks.

When you place your order and it is processed by the Processing Team, they provide a delivery estimation.
Many fragile or delicate items are delivered on a rotating schedule to different areas of the country.

We visit segments of mainland UK areas roughly every 2 - 3 weeks.
Custom items will take much longer as there is always a lead time on these pieces.

Delivery Locations

We deliver to mainland UK areas nationwide. There are a few postcodes that some items cannot be delivered to or incur a surcharge.

If you have any doubts, please feel free to contact sales@comfy-homes.co.uk with a postcode alongside either a link, name, product ID or image of the item(s) and they will be able to clarify directly if we can deliver to your area.

Missed Delivery

If you miss a delivery please contact sales@comfy-homes.co.uk as soon as possible. This team will advise on the next available delivery date they can offer. The particular carrier may also leave a slip behind or take it to your nearest depot for collection yourself.

How To Collect

Collections couldn’t be easier!

When goods are ready, customers will be contacted to notify them.
It is very important anyone collecting an order brings their email confirmation to show the member of staff.

Without any form of purchase documentation, a collection cannot be made as this is our way of minimizing fraudulent behaviour and customers will need to return with the appropriate documentation.

Once arrived, ring the bell on the back gate. 

If everything is okay, the person collecting the goods may return to the vehicle and await a member of staff to which you will need to inspect the goods before taking them away.

Collection Pickup Point

To find our loading bay, input Rodney Yard, Wakefield into your sat nav. Postcode: WF1 1JX if required which is, however, the front of the building.

You should see the back of “Reflections Bar”, yellow railings and a “No Parking” sign on our gates.
If you cannot see any of this, unfortunately, you are not in the correct location.

Collection Bookings

Once confirmed, you will be booked in to collect in due course.

We ask customers please collect on the given day as this could mean item(s) are no longer reserved, returned to the supplier, sold elsewhere or storage charges may apply.

This is the last thing we want for our customers, so we strongly advise collecting when agreed to. If at any point there are issues collecting on the agreed day, please notify sales@comfy-homes.co.uk as soon as you can and they will happily work with you on this.

Arranging Your Own Courier

As we are unable to send heavy, large and/or mirrored objects overseas due to often expensive shipping costs. You may want to arrange the collection of your goods via a courier of your own choice and pay them the shipping costs to get your goods to you instead.

Should you require dimensions, weights or more information on this service, please contact sales@comfy-homes.co.uk who will be able to assist with your queries.

Storage Charges

If item(s) are not collected within 10 days after notification where storage charges can apply, they will be kept for a certain period of time and if no attempt to collect has been made, the order will likely be cancelled/unreserved and any payments made may be non-refundable or deductions made for the storage charges may apply.

If a customer collects the item(s) within that period where charges apply, then these would be due.
Therefore it is important to remain in contact once notified as it may cause unnecessary inconvenience. Please note this varies on who and what item(s) are being delivered, meaning this option is not always available so please ensure to enquire asap. We will aim to deliver as soon as possible to the address provided at the time of order. 
Large, fragile, custom made, handmade and made to order items will take longer.

Delivery Surcharge

The following postcodes may incur a delivery surcharge or we may not deliver to at all: AB, BA, BH, BN, BS, BT, CA, CB, CF, CO, CT, DD, DG, DT, EH, EX, FK, G, GU, GY, HR, HS, IF, IP, IV, JE, KA, KW, KY, LD, LL, ME, ML, NP, NR, PA, PE, PH, PL, PO, RH, SA, SN, SO, SP, SS, SY, T, TA, TD, TR, TQ, TN, ZE, Eire, Dublin, Isle of Man, Offshore Scottish Islands, Ireland, Northern Ireland. Please contact us for possible delivery charges to these areas, alternatively, if an order is made you will be contacted and notified about the additional amount.

Dispatch dates

Once an order has been placed you will receive a processing email or a shipment email within 72 working hours (Monday to Friday). 

Please note we endeavour to get the item(s) out on delivery as soon as possible but due to the volume and variety of goods we sell, at times we have to collate all the information and contact different departments to then be able to provide accurate information to you so please bare with us at such times.

Receipt of Goods

Please make sure someone is available to receive goods on the day as failure to take receipt may incur extra delivery charges for re-delivery and/or return of the item(s) which will be taken prior to re-delivery or deducted from any refund applicable.

Please also note most deliveries are an all-day service, so please ensure that someone will be available throughout the day to receive the delivery. You will also be contacted prior to their arrival.

If you have requested to leave items unattended within a particular location and/or unsigned for on request this is at the customer's own risk. We strongly advise against this, however, customers can feel comfortable with certain requirements so simply let us know.

This being said, we cannot under any circumstances be held responsible for damage or loss thereafter.

Limited Access or Goods Do Not Fit.

Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services may apply. It is your responsibility to ensure that the goods are the correct dimensions both for access to your property and space for which the goods are intended to be placed.

Congestion / Parking Charges

If any congestion or parking charges apply, this will be the customer's responsibility and this charge will have to be paid by or recovered with the details we hold. If goods cannot fit or there are obstacles/major inconveniences for the drivers on the day, then the item(s) will only be delivered to the point they are able to and if extra charges were paid these may be refunded.

Returned or Refused Goods

If a delivery is returned/refused or we are unable to get in touch, then a customer may incur additional return costs. Therefore it is important that delivery is made to avoid this inconvenience. 

Damages, Defective & Missing Parts

If you find your item(s) are damaged, defective or missing parts. There is no need to worry as you can notify us by emailing queries@comfy-homes.co.uk. Please provide your order number, images, and a detailed description of the issues. One of our friendly customer service agents will then be in touch to provide further instructions and try to resolve the matter.

Quality Assurance

In order to minimize the receipt of damaged or faulty goods, most if not all mirrored products are checked by the warehouse staff prior to deliveries to further ensure that customers are happy with their purchase.

Most deliveries are made by our special mirrored couriers to avoid damage in transit. Due to their fragile nature, they are regarded as high-risk item(s) and susceptible to damage very easily, the item(s) will be opened and shown to customers on delivery. We advise taking time to check the item(s) thoroughly. If there are any damages/faults then please raise it with the team immediately and refuse the item(s) if necessary.

Once signed for and left by the delivery team, we can not accept any returns for damage thereafter as it has been physically inspected by the team and recipient of the goods.

Self Assembly

If goods require to be assembled, please ensure to check goods for damage before any assembly takes place. If item(s) are assembled or have been attempted to be assembled, no claim for damage will be accepted thereafter. Therefore it is essential goods are fully inspected prior to assembling and to only begin assembling if fully satisfied with the item(s).

Any returned products that are not found to be defective, you will be informed and requested for the item(s) to be re-collected. If we do not hear anything within 5 working days the item(s) will be disposed of. If an order is placed and you wish to inquire about our own assembly services, then please contact sales@comfy-homes.co.uk when the order has been placed so you can be quoted where payments can be made to avoid delays on the order.