Delivery Information

Collections

If the collection option is selected you will be contacted once your item(s) arrive instore ready for collection. You must bring with you your invoice or show your invoice via your device to the sales rep and the email confirming your item(s) are ready for collection. Without this information, NO collection can be made.

Once the item(s) are ready for collection, you will be notified. The item(s) must be collected within 10 days from the date you are notified. Failure to do so may mean item(s) are no longer reserved, returned to the supplier, sold elsewhere or storage charges may apply as well as possible delays in receiving your item(s).

If the item(s) are not collected and storage charges apply, they will be added for 3 weeks and if still no collection is made your order is likely to be cancelled/unreserved and any payment made may be non-refundable or deductions made for the storage charges. If of course you collect the item(s) within that period but charges apply, then these would be due. Therefore it is important to remain in contact once we notify you or it could cause some unnecessary inconvenience.

 

Delivery Information

Deliveries are by default to the road side at ground level only. If you invite them onto your property this is completely at your own risk so any damage to your property or goods while delivering, will not be our responsibility and is completely at your own risk.

Delivery prices will vary on many factors such as product size, weight, delivery zone, and courier used. We will aim to deliver as soon as possible to the address you provide at the time of your order. However, certain items can take longer and especially large, fragile, custom made, handmade and made to order items may take longer. If you have any questions regarding delivery then please contact us prior to placing your order. The delivery price quoted on the website is an estimate and a further charge may apply and be requested.

Once the order is placed and if the item(s) are not expected to be dispatched in the following 7 days, we will send a delivery estimation email while processing your order to notify you of the approximate timescale. Please note all times quoted are approximate and we endeavour to get the item(s) to you as soon as possible. If purchased online and your item(s) are not custom made or made to order item(s) then you can request cancellation but cancellation may not be possible due to the processes and stage of your order and therefore it is important if you have any delivery or product queries or concerns to make contact and get any clarification prior to purchase.

The following postcodes may incur a delivery surcharge or we may not deliver to at all:

AB, BA, BH, BN, BS, BT, CA, CB, CF, CO, CT, DD, DG, DT, EH, EX, FK, G, GU, GY, HR, HS, IF, IP, IV, JE, KA, KW, KY, LD, LL, ME, ML, NP, NR, PA, PE, PH, PL, PO, RH, SA, SN, SO, SP, SS, SY, T, TA, TD, TR, TQ, TN, ZE, Eire, Dublin, Isle of Man, Offshore Scottish Islands, Ireland, Northern Ireland.

Please contact us for possible delivery charges to these areas, alternatively if an order is made you will be contacted and notified about the additional amount.

Once an order is placed you can expect to receive delivery via many forms. Once the goods have been dispatched we have limited control over the delivery and it is your responsibility to ensure you are available to accept the goods. Failure to take receipt of the goods may incur extra delivery charges for re-delivery and/or return of the item(s) which will be taken prior to re-delivery or deducted from any refund applicable. 

We may contact you once the goods are about to be dispatched to book in delivery, agree with you an estimated date of delivery. Each courier/delivery service will have different methods of informing you about your delivery on the day or provide information prior to delivery day.

 

On Delivery

All deliveries are to the roadside of the building at Ground Floor. If you invite us onto your property, it is completely at your own risk. On the day of delivery, please ensure that the Delivery Team are able to access the premises if required. If you require for the goods to be taken to a different floor, you must make your own arrangements to do so or contact us prior to delivery to see if we are able to provide a service at an extra cost to your designated floor. Please note this varies on who the item(s) being delivered and the delivery service so this option may not be available.

We advise all walk ways and paths are clear from any obstruction and in any event, any damage caused to your possessions or property while delivering will not be our responsibility. This also applies to assembly of goods within your premises. The delivery team try to ensure they take all reasonable care but any damage caused accidentally while managing the goods and your property is entirely at your own risk and you agree to giving consent to this if you invite or require for us to enter your premises and/or request assembly services.

Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services, plus administrative costs will apply. It is your responsibility to ensure that the goods are the correct dimensions both for access to your property and the space for which the goods are intended.

If any congestion or parking charges apply, this will be your responsibility and this charge will have to be paid by you or recovered from you with the details we hold. If you invite them onto/into your property but the goods cannot fit or there are obstacles or a major inconvenience for the drivers on the day then the item(s) will only be delivered to the point they are able to and if extra charges were paid, would be refunded in due course.

If in the unlikely event the delivery is returned/refused and/or we are unable to get in touch with you, then you may incur additional return costs. Therefore it is paramount that delivery is made to avoid further costs. Once the goods are received by you, they will become your property and your responsibility and we will not accept any liability for their loss, damage or destruction. 

If you request for item(s) to be left in a safe place or unattended and/or not signed for at your request, then please note this is completely at your own risk. We would strongly advise against this but if you are willing to do so, then we will take no responsibility for damage or loss thereafter and we will simply carry out your instructions.

 

Damages, Defective & Missing Parts

If you find your item(s) are damaged, defective or have missing parts, please notify us by emailing customerservices@comfy-homes.co.uk. Please provide your order number, images, and a detailed description of the issues. One of our customer service agents will then be in touch to provide further instructions and to resolve any query you may have.

It is vital that you examine the goods as soon as you receive them. If any of the item(s) or packaging look damaged in any way then you must sign for the parcel as damaged.

Majority if not all of mirrored item(s) are delivered by a special delivery team or special mirrored couriers to avoid damage in transit. Due to their fragile nature they are high risk item(s) and susceptible to damage very easily, therefore the item(s) will be opened and shown to you on delivery. You must take your time and check the item(s) thoroughly and if there are any damage to the item(s) then to raise it at that point and REFUSE the item(s). Once the item(s) is signed for and left by the delivery team we will NOT accept any returns for damage thereafter as you have physically inspected or been invited to inspect the item(s). You will sign a disclaimer to this effect on your delivery note.

If goods require to be assembled, please ensure to check your goods for damage before any assembly takes place. If item(s)s are assembled or have been attempted to be assembled, no claim for damage will be accepted thereafter. Therefore it is essential goods are fully inspected prior to assembling and you only begin to assemble once you are fully satisfied with the item(s).

Any returned products that are not found to be defective, you will be informed and requested for the item(s) to be re-collected. If we do not hear anything within 5 working days the item(s) will be disposed of.

 

Installation & Assembly

We have a assembly service and we can assemble the item(s) for you but this will vary on the item(s) you wish for us to assemble and the courier used for delivery. Please note that this extra service must be agreed and paid prior to delivery at the earliest possible opportunity. If you place your order ad wish to enquire about these services then please contact sales@comfy-homes.co.uk, ideally when the order has just been placed so you can be quoted and payment made imminently.

On the day of delivery the area where the assembly must take place must be totally clear for the assembly team to be able to assemble the item(s) without any disruption or inconvenience. If the area is not clear, then the item(s) will not be assembled but the charge remains and is non-refundable for the time that has been allocated for the service.

We advise all walk ways and paths are clear from any obstruction and in any event, any damage caused to your possessions or property while delivering or assembling will not be our responsibility as we are more than happy to deliver by the roadside, but if you invite us into your house or property, it is at your own risk. This also applies to assembly of goods within your premises. The delivery team and assemblers ensure they take all reasonable care but any damage caused while managing the goods or building item(s) will be at your own risk and by allowing them entry into your home you provide consent to this and accept the risk involved.

Once the assemblers have completed the work, you must ensure to check the item(s) thoroughly to see any damage caused to the item(s) or imperfections and this has to be noted to the team at the time. Once the goods are signed for and they leave the premises, the goods become your responsibility and no claims of damages will be accepted as the item(s) will have been checked on site by both parties. Please note that if some damage is noticed once the item has been assembled, any right to return does not apply but the issue will be rectified. This damage is likely to have occurred while assembling as goods are checked prior to assembly and therefore this extra service that has been opted for is a separate service to the purchase of goods.