Delivery Information

Pre Delivery - Collection

If the collection option is selected you will be contacted once your items arrive instore ready for collection. You must bring with you your invoice or show your invoice via your mobile device to the sales rep and the email confirming your item is ready for collection. Without this, NO collection can be made.

The items must be collected within 7 days from the date you are notified otherwise the item(s) may be sent back to the supplier, sold elsewhere and a storage charge of £25 per week will apply as well as possible delays in receiving your item(s). If the item is not collected or we are unable to make delivery after you have been notified or attempted to be contacted with no answer, we may cancel your order and any payment made may be non-refundable.

Delivery prices will vary on many factors such as product(s) size, weight, delivery zone, and courier used. We will aim to deliver your order within a few days to 21 days for most items to the address you provide at the time of your order. However, certain items can take longer and especially large, fragile custom made, handmade and made to order items may take longer. If you have any questions regarding delivery then please contact us prior to placing your order.

The following postcodes will incur a delivery surcharge or we may not deliver to at all:

AB, EH, DD, DG, FK, G, KA, KY, ML, TD, IV, PA, PH, BT, HS, KW, PH, ZE, JE/GY, CA, LD, LL, PL, SA, SY, TR, TQ, CF, NP.NPT, EX, TA, DT, BH, SO, PO, NR, PE, IF, BN, RH, TN, ME, CT, Eire, Dublin, Isle of Man, Offshore Scottish Islands, Ireland, Northern Ireland.

Please contact us for delivery charges to these areas, alternatively if an order is made you will be contacted for the additional amount.

Once an order is placed you can expect to receive delivery via many forms. Once the goods have been dispatched we have limited control over the delivery and it is your responsibility to ensure you are available to accept the goods. Failure to take receipt of the goods may incur extra delivery charges for re-delivery and/or return of the items which will be taken prior to re-delivery or deducted from any refund applicable. 

We may contact you once the goods are about to be dispatched to book in delivery, agree with you an estimated date of delivery. Each courier/delivery will have different methods of informing you about your delivery on the day or provide information prior to delivery day.

If the goods you order are not available for any reason, we will inform you. If the goods are temporarily out of stock, you will have the option to wait for the goods to come back in stock and be placed on a back order or you may choose another item. If you wish for a refund, this will be made within 14 days by the method used at the time of placing your order.


On Delivery

On the day of delivery, please ensure that the Delivery Team are able to access the premises. Please note that all deliveries are only to the GROUND FLOOR of the building by default. If you require for the goods to be taken to a different floor, you must make your own arrangements to do so or contact us prior to delivery to see if we are able to provide a service at an extra cost to your designated floor. Please note this varies on who the item is being delivered by and this service may not be available.

We advise all walk ways and paths are clear from any obstruction and in any event, any damage caused to your possessions or property while delivering will not be our responsibility as we are more than happy to deliver to your front door, but if you invite us into your house, it is at your own risk. This also applies to assembly of goods within your premises. The delivery team try to ensure they take all reasonable care but any damage caused accidentally while managing the goods and building items is entirely at your own risk and you agree to giving consent to this if you require for us to enter your premises and/or request assembly services.

Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services, plus administrative costs will apply. It is your responsibility to ensure that the goods are the correct dimensions both for access to your property and the space for which the goods are intended. If any congestion or parking charge apply, this will be your responsibility and this charge will be have to be paid by you or recovered from you with the details we hold.

If in the unlikely event the delivery is returned/refused and/or we are unable to get in touch with you, then you may be liable for additional return costs. Therefore it is paramount that delivery is made to avoid further costs. Once the goods are received by you, they will become your property and your responsibility and we will not accept any liability for their loss, damage or destruction. 

Majority if not all of mirrored items are delivered by a special delivery team or special mirrored couriers to avoid damage in transit. Due to their fragile nature they are a high risk item and susceptible to damage very easily, therefore the items will be opened and shown to you on delivery. You must check the item(s) thoroughly and if there is any damage to the item then to raise it at that point and REFUSE the item. Once the item is signed for and left by the delivery team we will NOT accept any returns for damage.


Damages & Missing Parts

It is vital that you examine the goods as soon as you receive them. If any of the items or packaging look damaged in any way then you must sign for the parcel as damaged and ACCEPT this unless they are mirrored items which have been opened and checked by both you and the delivery team. DO NOT OPEN the packaging, contact us within 24 hours and wait for further instructions and please send images via email of the damaged packaging to speed up the process.

In the unfortunate event of missing parts, again please notify us within 24 hours. Please note if items are assembled without making all of the above relevant checks, the suppliers or courier may not accept any liability and hence we will not accept any responsibility. Therefore it is essential goods are fully inspected prior to assembling and you only begin to assemble once you are fully satisfied with the item.

Once the images are received by us we will investigate the issue and if we conclude that there is a manufacturing fault or there has been damage in transit then we will arrange an exchange of the product(s). We may however, collect the damaged part(s) for further inspection before issuing an exchange.

Any returned products that are not found to be defective, you will be informed and requested for the item to be collected. If we do not hear anything within 5 working days the item will be discarded of.

If we authorise a return, the goods must be returned with sufficient packing to absorb vigorous handling in transit. We therefore highly advise that extra packaging is placed upon the original packaging to ensure all attempts were made for the item to return back without any damage or further damage if it was damaged when initially received as this will result in a reduction or no refund at all.


Installation & Assembly

We can assemble the item(s) for you but this will depend on the item(s) you wish for us to install and the courier used for delivery. Please note that this extra service must be agreed prior to delivery at the earliest possible opportunity and it will incur an additional cost. Also, the area where the assembly must take place must be totally clear for the assembly team to be able to assemble the items without any disruption or inconvenience. If the area is not clear, then the items will not be assembled but the charge remains and is non-refundable.

We advise all walk ways and paths are clear from any obstruction and in any event, any damage caused to your possessions or property while delivering or assembling will not be our responsibility as we are more than happy to deliver by the roadside, but if you invite us into your house or property, it is at your own risk. This also applies to assembly of goods within your premises. The delivery team ensure they take all reasonable care but any damage caused while managing the goods or building items will be at your own risk and by allowing them entry into your home you provide consent to this.

Once the assemblers have completed the work, you must ensure to check the item thoroughly to see any damage caused to the items or imperfections and this has to be noted to the team at the time. Once the goods are signed for and they leave the premises, the goods become your responsibility and no claims of damages will be accepted as the item will have been checked on site by both parties.

Please refer to our full Terms and Conditions for further clarification.