FAQs

To place an order, simply click “Add to basket” on your desired item(s).
Once ready to purchase you can head to checkout by clicking the shopping cart in the top-right of the screen.

You will need to fill out your personal and payment details correctly.

It is of the utmost importance that you check that your delivery address and contact information is 100% correct as correspondence in relation to your order will not be possible if they are incorrect.

We have great prices all year round and we will always welcome you to the Comfy Homes family.
Discounts are automatically applied and there are discounts / reduced items throughout the website.

Additionally, our latest offers and deals will be up on our social media pages so be sure to check them out!

If you find that the item has arrived in an unsatisfactory standard -
You will need to contact queries@comfy-homes.co.uk where they will advise further.

They will require pictures or video evidence with a detailed description of the issue(s) to speed up a resolution.
Please also ensure to include your order number as without this they are unable to locate your order details.

Many items are opened and checked with customers on collection or delivery (carrier depending).
We encourage customers to inspect goods carefully during this process.
 
If it is not to your standards, you can refuse the item and we will send another out as soon as possible. 

Every single purchase made with Comfy Homes, you are automatically sent a Sales Order Confirmation email to the email address you inserted at the time of the order. Please check your junk mail should you not see it in your inbox for any reason.

You then receive tracking details or a Processing Email providing delivery estimates and any necessary update on your goods. In most cases, we do not contact customers with general updates unless we need to.

We always contact our customers:

- If there is a delivery/order issue
- If an item is discontinued or unavailable
- When your order is ready for delivery or collection
- To confirm a delivery or collection date closer to the time.

We understand the fragility of mirrors and glass. And we do sympathise when accidents unfold as they certainly happen from time to time. However, we do not have this kind of service. What we can suggest is to find a local glass and mirror specialist who may be able to fix the broken segment for you.

We suggest perhaps looking on Yellow pages online or a Google search for your area.

With online orders, you have 14 days to return the item to us.
Please contact queries@comfy-homes.co.uk where they can advise on the process.

There may be a return charge, so please do make sure that you are absolutely certain you want the item and that it fits where you’d like it to.

We no longer have a showroom to visit as we are a fully online service. Should you need any information or to see more of a product please do get in contact with our fantastic social media team or email sales@comfy-homes.co.uk directly.

Lead times change throughout the year due to peak periods and vary depending on which item(s) you are interested in.
These times depend on the supplier's current order fulfilments.

Customers will need to contact sales@comfy-homes.co.uk to find this information out. Some items also have a fast track option which will be made available to you by the processing team once the order is processed.

Generally speaking, if it does not explicitly say “Not Available” on the product page, it will most likely be available.

However, the website's stock levels can change at any point and it is not an automatic process to keep track.
If you would like to find out for sure, please contact sales@comfy-homes.co.uk directly.

We can only apologise in advance if an item is found to be discontinued or unavailable.
You will be offered a full refund or an alternative if we find that this is the case.

To begin the cancellation process please contact sales@comfy-homes.co.uk as soon as possible stating your order number.

Refunds are generally completed in a few days from our end but can take up to 14 days to arrive back into your account depending on your bank's processing times.

You shall receive tracking details or an email to confirm delivery.
The same applies if your item is ready for collection, you will certainly be notified.

Being an online service, this will all be done via email mainly. So please do make sure your contact details are accurate.

Items can arrive via a number of couriers. However, we prefer to use our own specialised couriers who handle goods with a lot of care, meaning our returns/damaged rate is less than 0.2% for this reason.

Smaller items such as ornaments may arrive via other couriers such as APC, Fragilistics, or other UK couriers. You will be notified and provided with any tracking details that are available.

To the best of our abilities, we do check a large number of items before dispatch, which is done by the Quality Control Team. This is to ensure the goods are of good quality. Furthermore, on delivery and collection, we do check the items with customers to make sure they are completely satisfied with the item.

If you are in any way unsatisfied with the product during the checking procedure - For instance, there is a defect with the item(s) the customer can return the item to us.

It is in our interest for many reasons to check goods as it can save us costs or inconvenience to customers, hence our returns rate is less than 0.2% for this reason.

We do not offer this service. You will have to source this service with someone local to you via social media, Google or perhaps Yellow Pages Online.

Normally, no. But you may be able to if you request this prior to your delivery with sales@comfy-homes.co.uk

We do not operate any assembly services. We try to ensure any product that requires assembly contains the appropriate documentation supplied with the product so customers can build or employ help to build their furniture. If you do require your furniture built for you, we advise trying Yellow Pages online or a Google search for your area to locate appropriate services close to you.

We have two finance operators available currently. These providers are Divide Buy and Klarna. Finance with Klarna is 3 months interest-free on any item(s), whereas Divide Buy is for orders at £450 or more, however, you may split these payments up to 10 months interest-free.

To apply, tap either option at the checkout as your payment type, to which a form will appear. You will need to fill out the relevant details there to place your order. Financed orders are treated as if a customer had paid for the item in full and would arrive on the next available delivery to your location.

Should a customer have any issues with payments, this is then under the jurisdiction of the finance providers and customers will need to contact them directly.

Divide Buy - dividebuy.co.uk

Klarna - klarna.com

We try our best to ensure a customer has a seamless transaction but if you are in any way unhappy with your products or service then please email queries@comfy-homes.co.uk at any time. This team will do their best to work with you on the issues you have faced. Please do understand that any written or verbal abuse will not be tolerated and interactions may be terminated until the conversation is of a civil nature.

Our customer service team will do the absolute best they can do in circumstances provided to them. However, as a Company, we want to ensure staff members are treated fairly and with respect. We do understand any issue is an inconvenience, however, we believe a little patience and understanding goes a long way. Your patience will be required and well-received to resolve your grievance or query effectively.

We accept the following Online
- Visa

- Divide Buy (Monthly Installment provider)

- Paypal (+4% fee)

- Maestro

- American Express

- Mastercard

You certainly can. Simply click “Collection” in the shopping cart before the payments and information checkout. You will be contacted when the item is ready and you can pick it up from our pickup point.

The collection address will be provided within your email.

This is generally done within a few days from our end but it also varies on bank processing times which are out of our control but we generally say it is 14 Days or below approximately.

If you are interested in promoting the business, please send an email to marketing@comfy-homes.co.uk as this team is the only team that deal with these types of requests.

We do not have a direct number to call for the online service. This at first glance may appear like an inconvenience to some who are not tech-savvy, however, this is done to ensure costs remain low and therefore your goods remain at great prices.
Furthermore, our staff happiness is essential to us which means they are able to work from any part of the world at unorthodox times of the day to respond to your queries rather than the conventional Monday to Friday. Information over the phone may be lost so emails allow our staff to pick up any query and see the whole history of correspondence from all different departments and this can easily be traced, tracked and recorded at all times.

Emails are responded to as soon as possible but not more than 48 hours normally as the agents at times have to wait for some information to answer the query effectively, so please be patient.
If you have not heard anything after 72 hours then simply respond to the email again. Please do not repeat your email before this timescale as this sends your email to the back of the queue as it understands it to be a new email. Emails are generally responded to in order of arrival so patient customers are responded to first.

The fastest way to get a response about general product information would be through Facebook or Instagram messaging as these queries are answered periodically every day.

If you do not have these platforms please instead ask any question you have over to sales@comfy-homes.co.uk or send a message to our contact us page via the query box.

Our social media representatives are very knowledgeable and helpful and will do what they can to get you the answers you need or point you in the right direction, however, please note, the social media reps do not have access to any order information and you must always email sales@comfy-homes.co.uk if you require information about your online order.

It is certainly possible to do this.

You will need to contact sales@comfy-homes.co.uk as soon as possible so your item can be withheld for a time.

Charges come into effect when you are unable to receive your delivery. Charges vary based on what item is purchased and you will be notified on the storage cost before this takes effect. Therefore we strongly suggest making yourself available for delivery or else charges will occur.

The same applies to the collection of items. If items are not collected within 10 days, storage charges may apply and the item may no longer be reserved.

We do have this service available on particular items, to find out if your items are available for this particular service you can contact sales@comfy-homes.co.uk at any time. Please note, Christmas time may not be possible as couriers will be very, very busy at that time of year.

Amending things couldn't be easier. All you have to do is reply to your sales order confirmation stating the changes and a sales rep will respond with appropriate details.

Monday to Friday

Before/after sale queries: sales@comfy-homes.co.uk After delivery queries: queries@comfy-homes.co.uk

For general product or service enquiries you can always contact us via Facebook, Instagram or email sales if this is your preferred method of contact.

It would depend entirely on the item(s) as smaller items we may be able to however large, heavy and/or glass items are not possible currently.

However, many customers have successfully arranged their own collection using a courier of their choice to collect their goods from us. If this option sounds of interest please tap this link here.

We have quite a lot of our own products that you can only find exclusively here at Comfy Homes. To pre-order our goods means only great prices before they land for our customers. Once the items do land, the prices may return to regular pricing.

We offer customers this incentive as there is normally a lengthy wait time on these goods and any storage charges for us are not applicable meaning we can give the greatest discount we possibly can! Great things really do come to those who wait, after all!

Quite commonly, we have a lot of customers on a backorder basis on particular products we supply due to popular demand. Once a back-order item arrives, they are reserved and shipped to you as soon as possible where you will be notified and offered your delivery/collection date.

In some instances we may have a large amount of orders fulfilling the next batch to arrive, meaning that you may be added on to the next available batch. If having your goods immediately is not an issue, we would advise remaining on a back-order so you are assured your item(s) when the next shipment arrives. If you are placed on a back-order you will likely be given the option of waiting a little while longer or cancelling the order should this be inconvenient.

To find out more information on the wholesale of some of our items, please contact sales@comfy-homes.co.uk - There is a minimum of 5 items required in order to use this service.

Your business details will be required, so we would advise having these readily available when contacting.