How do I place an order?
Once ready to purchase you can head to checkout by clicking the shopping cart in the top-right of the screen.
You will need to fill out your personal and payment details correctly.
It is of the utmost importance that you check that your delivery address and contact information is 100% correct as correspondence in relation to your order will not be possible if they are incorrect.
Where and how can I get discounts?
We have great prices all year round, with discounts / reduced items throughout the website such as the clearance category which has some exceptional items reduced to clear!
For our subscribed customers, we do send out VIP sales, codes, offers, news and promotions there so it's worth getting yourself signed up for those! It's free, only takes a moment and you can unsubscribe at any time.
What can I do if my item is damaged or not to my standards?
If you find that the item has arrived in an unsatisfactory standard, please use our after delivery returns form filling in the information correctly and with as much detail as you can, so the after delivery teams have all the information needed to address your query effeciently.
Ensure to supply supporting picture/video evidence into the uploading document section of this form of any defects, blemishes or damages if applicable.
Many items are opened and checked with customers on collection or delivery (carrier depending). We encourage customers to inspect goods carefully during this process. If it is not to your standards, you may refuse the item on delivery and we will send another out as soon as possible.
Why have I not heard anything about my order yet?
You then receive tracking details or a Processing Email providing delivery estimates and any necessary update on your goods. In most cases, we do not contact customers with general updates unless we need to.
We always contact our customers:
- If there is a delivery/order issue
- If an item is discontinued or unavailable
- When your order is ready for delivery or collection
- To confirm a delivery or collection date closer to the time.
Can you fix mirrored or glass items?
We suggest perhaps looking on Yellow pages online or a Google search for your area.
Can I return an item?
Please contact email@example.com where they can advise on the process.
There may be a return charge, so please do make sure that you are absolutely certain you want the item and that it fits where you’d like it to.
Do you have a showroom to visit?
What is the lead time on custom items?
These times depend on the supplier's current order fulfilments.
Customers will need to contact firstname.lastname@example.org to find this information out. Some items also have a fast track option which will be made available to you by the processing team once the order is processed.
Is this in stock or available?
However, the website's stock levels can change at any point and it is not an automatic process to keep track.
If you would like to find out for sure, please contact email@example.com directly.
We can only apologise in advance if an item is found to be discontinued or unavailable.
You will be offered a full refund or an alternative if we find that this is the case.
How do I go about canceling and/or getting a refund?
Refunds are generally completed in a few days from our end but can take up to 14 days to arrive back into your account depending on your bank's processing times.
How will I know when my goods are ready?
The same applies if your item is ready for collection, you will certainly be notified.
Being an online service, this will all be done via email mainly. So please do make sure your contact details are accurate.
How will my goods arrive?
Smaller items such as ornaments may arrive via other couriers such as APC, Fragilistics, or other UK couriers. You will be notified and provided with any tracking details that are available.
Do you quality assure products?
If you are in any way unsatisfied with the product during the checking procedure - For instance, there is a defect with the item(s) the customer can return the item to us.
It is in our interest for many reasons to check goods as it can save costs and inconvenience to customers, hence our returns rate is less than 0.2% for this reason.
Do you have furniture removal services?
Do you remove packaging once delivered?
Do you have an assembly service?
How do I pay monthly?
Once you know which of the three is right for your requirements, head to checkout and tap your preferred finance operator as the payment method.
A digital form should appear, in which you will need to fill it out accurately in order for the order to go through. In some instances, you may need to contact firstname.lastname@example.org to complete the order.
How do I file a complaint?
Our customer service team will do the absolute best they can do in circumstances provided to them. However, as a Company, we want to ensure staff members are treated fairly and with respect. We do understand any issue is an inconvenience, however, we believe a little patience and understanding does indeed go a long way. Your patience will be required and well-received to resolve your grievance or query effectively.
What payment methods do you accept?
- American Express
- Divide Buy (Monthly Instalment provider)
- Klarna (Monthly Instalment provider)
- Snap! Finance (Monthly Install provider)
Can I collect an online order?
The collection address will be provided within your email.
How long will my refund take?
Do you do collaborations?
Do you have a direct number to call for online orders?
We do not have a direct number to call for the online service. This at first glance may appear like an inconvenience to some who are not tech-savvy, however, this is done to ensure costs remain low and therefore your goods remain at great prices.
Furthermore, our staff happiness is essential to us which means they are able to work from any part of the world at unorthodox times of the day to respond to your queries rather than the conventional Monday to Friday. Information over the phone may be lost so emails allow our staff to pick up any query and see the whole history of correspondence from all different departments and this can easily be traced, tracked and recorded at all times.
Emails are responded to as soon as possible but not more than 48 hours normally as the agents at times have to wait for some information to answer the query effectively, so please be patient.
If you have not heard anything after 72 hours then simply respond to the email again. Please do not repeat your email before this timescale as this sends your email to the back of the queue as it understands it to be a new email. Emails are generally responded to in order of arrival so patient customers are responded to first.
Who can I speak to about general product info?
If you do not have these platforms please instead ask any question you have over to email@example.com or send a message to our contact us page via the query box.
Our social media representatives are very knowledgeable and helpful and will do what they can to get you the answers you need or point you in the right direction, however, please note, the social media reps do not have access to any order information and you must always email firstname.lastname@example.org if you require information about your online order.
Is it possible to delay my order?
You will need to contact email@example.com as soon as possible so your item can be withheld for a time.
When and how would storage charges apply?
The same applies to the collection of items. If items are not collected within 10 days, storage charges may apply and the item may no longer be reserved.
Can I get item(s) on fast-track?
How do I amend an order?
How can I contact you?
Monday to Friday
Before/after sale queries: firstname.lastname@example.org After delivery queries: email@example.com
For general product or service enquiries you can always contact us via Facebook, Instagram or email sales if this is your preferred method of contact.
Do you ship to Ireland/Northern Ireland?
However, many customers have successfully arranged their own collection using a courier of their choice to collect their goods from us. If this option sounds of interest please tap this link here.
What does it mean to pre-order with Comfy Homes?
We offer customers this incentive as there is normally a lengthy wait time on these goods and any storage charges for us are not applicable meaning we can give the greatest discount we possibly can! Great things really do come to those who wait, after all!
I have been placed on a backorder, what happens now?
In some instances we may have a large amount of orders fulfilling the next batch to arrive, meaning that you may be added on to the next available batch. If having your goods immediately is not an issue, we would advise remaining on a back-order so you are assured your item(s) when the next shipment arrives. If you are placed on a back-order you will likely be given the option of waiting a little while longer or cancelling the order should this be inconvenient.
Do you wholesale items?
Your business details will be required, so we would advise having these readily available when contacting.