Contact details:

Pre order and pre delivery queries - Sales Team: sales@comfy-homes.co.uk

Post delivery queries - Customer Service Team: customerservices@comfy-homes.co.uk

Store Opening Hours: Monday – Saturday, 10am – 6pm & Sunday 10:30am – 4pm

Onine Operating Hours: Monday – Friday, 10am – 5pm

 

How do I place an order?

 

  1. Select the furniture that you would like to purchase and add items to your shopping basket, before proceeding to the checkout.
  2. You will be asked to register or login and be directed to the delivery screen. At this point you will be asked to provide your contact details, your preferred delivery address and method of payment.
  3. Your delivery charge will then be calculated depending on your delivery post-code and items purchased or you may select the collect instore option.

 

How do I pay?

Online you can pay by;

  1. Debit or Credit Card
  2. Paypal
  3. Divide Buy for instalments.

After making your secure payment or applying for finance you will receive an automated Sales Order confirmation email.

Instore you can pay by;

  1. Cash.
  2. Debit or Credit Card

Either a deposit or the full amount will have to be paid which is non-refundable once the order has been made. Please note that if a deposit has been paid, the remaining payment of your items must be paid before delivery can be arranged.

 

Can I amend/cancel an order?

If you wish to amend your order, please contact us as soon as possible and we will do our best to accommodate any requests but not guarantee any requests. 

Please note that any changes to an order may delay your delivery time and also alter the price and incur further charges.

 

Do you have this item in stock?

Only when you have placed your order can we confirm if the item is available as it is on a first come first served basis and as we sell on so many platforms, it is impossible to update stock levels daily however by enlarge most items are available.

 

When will my order be delivered?

This will depend upon the availability of your chosen products and where you are based for delivery. You will be informed of the approximate time of the products at the time of purchase instore and if you have ordered online, if the item is not dispatched within a few days then we would contact you with a delivery estimation.

 

What items have lead time?

This can vary from product to product. Majority of items will be shown in stock on the website however this cannot be confirmed until your order has actually been placed and processed as items are allocated on a strictly first come first served basis and there may be a lead time. If you require items quickly then please message us to confirm stock availability and lead times.

 

What does custom made, hand made and made to order mean?

This means the item is not plucked off the shelf so to speak and the item is made specifically because you have placed the order. Therefore, your ordinary statutory cancellation rights do not exist. This also means there is likely to be a lead time on the item so you will have to wait until it is made for you. In saying that, lead times vary throughout the year and due to our capability, we are able to keep lead times to a minimum.

 

How will I know my goods are on their way?

We will contact you by phone or email when your goods have been or are ready to be dispatched. We will always try to deliver on the next available delivery day to your area.

 

Who will deliver?

Depending on the size and weight of your goods they will either be delivered by a mainstream courier, yodel, hermes etc or independent couriers. Delivery service cover the whole of the UK.

Each delivery is chargeable dependent on the location of your delivery address and will be calculated accordingly at the checkout but a surcharge may apply for certain areas or for certain items to certain areas so for more information please email us prior to purchase.

It is your responsibility to ensure that there is clear and sufficient access to the room to where you would like your new furniture to be placed.

You must also check to ensure the goods are not damaged upon receipt of them and sign the delivery note as damaged if the packaging or items are damaged but ACCEPT the item(s) but do not open the items and then notify us within 24 hours so we can carry out our investigations and instruct on what to do next.

 

What if I’m not in?

As you may be aware if your item is sent via the mainstream couriers such as Royal Mail, Yodel, Hermes etc then they will attempt to deliver on a few occasions or leave a card for you to contact them or take it to the local depot for you to collect. However, if delivery is booked and confirmed with you and you fail to receive the goods then additional charges may apply for re-delivery and or returned items.

 

Can you take my old furniture away?

Unfortunately, we do not offer this service. Your local council, charity shops or businesses may be able to assist you.

 

Can I collect my order instore?

You have the option to collect your order instore, as an alternative to delivery. This option will become available to you at the checkout. Once your order has arrived instore, you will be contacted by a member of the Sales Team regarding collection. It is imperative you bring your invoice with you as proof of your purchase.

 

Can I have my order delayed until a certain date?

If you would like your order withheld until a certain date, you may request to do so by contacting us at sales@comfy-homes.co.uk and the team will inform you if your request is possible. It is crucial you contact them BEFORE your delivery date, as you may be charged for re-delivery or storage.

 

Can I have my furniture assembled?

If you would like to request your item(s) to be assembled, please contact the Sales Team as different products induce different assembly charges and determine if the items can be assembled. Your additional charge will be explained by a member of our Sales Team upon request.Can you deliver to higher floors?

Similarly, if you would like us to deliver to a floor above the ground floor then please contact the Sales team at sales@comfy-homes.co.uk Please include information regarding the access to the building, any parking restrictions that is set for delivery. Delivery is by default only for GROUND FLOOR so if delivery to higher floors causes harm to the team or the product in any way shape or form, the delivery will not take place and will either be left under the care of the customer or returned for re-delivery.

In both cases, additional charges will be allocated for each request and payment must take place before delivery. If the delivery address is not suitable for delivery or assembly, i.e the area the item is to be assembled is NOT totally clear, the assembly will not take place. Please see full Terms and Conditions for more information.

 

Can I have my order delivered to a different address?

If you wish to have your order delivered to a different address then simply place this address under the delivery address while placing your order but the billing address must be where the card is registered.

If while waiting for your goods you move address, simply email sales@comfy-homes.co.uk and provide your latest address.

 

How can I make a complaint?

If you feel the service provided was not satisfactory and wish to make a complaint, please email customerservices@comfy-homes.co.uk. All cases are treated with the up most importance and a member of the team aim to be in contact with you within a 48 working hours to further investigate the complaint.

 

What is your Returns Policy?

Please refer to the Returns Policy.

 

How do I report a quality problem?

Any quality issues should be reported to our Customer Service Team.


In the unfortunate event of missing parts or damaged goods, please notify us via email within 24 hours of receipt of the goods with photographic evidence of both the packaging and the relevant goods so that we are able to carry out our investigations at the earliest possible opportunity. Please note if items are assembled without making all of the above relevant checks, the suppliers or courier may not accept any liability.

 

Can I pay monthly?

Of course you can. With Divide Buy you can pay with ZERO interest over 12 months. Simply select Divide Buy atr checkout and they give an instant deicison! It takes only a few minutes and they have a 96% acceptance rate, so test it!

 

I have bad credit, so I wont pass credit will I?

Divide Buy understands that from time to time in life people default on payment and therefore they have a staggering 96% acceptance rate, therefore even if you feel you have bad credit, test it and their is a high possibility you will be accepted.

 

 

 

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