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How do I place an order?

To place an order, simply click “Add to basket” on your desired item(s).
Once ready to purchase you can head to checkout by clicking the shopping cart in the top-right of the screen.

You will need to fill out your personal and payment details correctly.

It is of the utmost importance that you check that your delivery address and contact information is 100% correct as correspondence in relation to your order will not be possible if they are incorrect.

Where and how can I get discounts?

We have great prices all year round, with discounts / reduced items throughout the website such as the clearance category which has some exceptional items reduced to clear!

Our latest offers and deals are often up on our social media pages when available so be sure to follow both our Facebook and Instagram pages to be kept in the know.

For our subscribed customers, we do send out VIP sales, codes, offers, news and promotions there so it's worth getting yourself signed up for those! It's free, only takes a moment and you can unsubscribe at any time.

What can I do if my item is damaged or not to my standards?

If you find that the item has arrived in an unsatisfactory standard, please use our after delivery returns form filling in the information correctly and with as much detail as you can, so the after delivery teams have all the information needed to address your query effeciently.

Ensure to supply supporting picture/video evidence into the uploading document section of this form of any defects, blemishes or damages if applicable.

Many items are opened and checked with customers on collection or delivery (carrier depending). We encourage customers to inspect goods carefully during this process. If it is not to your standards, you may refuse the item on delivery and we will send another out as soon as possible.

Why have I not heard anything about my order yet?

Every single purchase made with Comfy Homes, you are automatically sent a Sales Order Confirmation email to the email address you inserted at the time of the order. Please check your junk mail should you not see it in your inbox for any reason.

You then receive tracking details or a Processing Email providing delivery estimates and any necessary update on your goods. In most cases, we do not contact customers with general updates unless we need to.

We always contact our customers:

- If there is a delivery/order issue
- If an item is discontinued or unavailable
- When your order is ready for delivery or collection
- To confirm a delivery or collection date closer to the time.

Can you fix mirrored or glass items?

We understand the fragility of mirrors and glass. And we do sympathise when accidents unfold as they certainly happen from time to time. However, we do not have this kind of service. What we can suggest is to find a local glass and mirror specialist who may be able to fix the broken segment for you.

We suggest perhaps looking on Yellow pages online or a Google search for your area.

Can I return an item?

With online orders, you have 14 days to return the item to us.
Please contact queries@comfy-homes.co.uk where they can advise on the process.

There may be a return charge, so please do make sure that you are absolutely certain you want the item and that it fits where you’d like it to.

Do you have a showroom to visit?

We no longer have a showroom to visit as we are a fully online service. Should you need any information or to see more of a product please do get in contact with our fantastic social media team or email sales@comfy-homes.co.uk directly.

What is the lead time on custom items?

Lead times change throughout the year due to peak periods and vary depending on which item(s) you are interested in.
These times depend on the supplier's current order fulfilments.

Customers will need to contact sales@comfy-homes.co.uk to find this information out. Some items also have a fast track option which will be made available to you by the processing team once the order is processed.

Is this in stock or available?

Generally speaking, if it does not explicitly say “Not Available” on the product page, it will most likely be available.

However, the website's stock levels can change at any point and it is not an automatic process to keep track.
If you would like to find out for sure, please contact sales@comfy-homes.co.uk directly.

We can only apologise in advance if an item is found to be discontinued or unavailable.
You will be offered a full refund or an alternative if we find that this is the case.

How do I go about canceling and/or getting a refund?

To begin the cancellation process please contact sales@comfy-homes.co.uk as soon as possible stating your order number.

Refunds are generally completed in a few days from our end but can take up to 14 days to arrive back into your account depending on your bank's processing times.

How will I know when my goods are ready?

You shall receive tracking details or an email to confirm delivery.
The same applies if your item is ready for collection, you will certainly be notified.

Being an online service, this will all be done via email mainly. So please do make sure your contact details are accurate.

How will my goods arrive?

Items can arrive via a number of couriers. However, we prefer to use our own specialised couriers who handle goods with a lot of care, meaning our returns/damaged rate is less than 0.2% for this reason.

Smaller items such as ornaments may arrive via other couriers such as APC, Fragilistics, or other UK couriers. You will be notified and provided with any tracking details that are available.

Do you quality assure products?

To the best of our abilities, we do check a large number of items before dispatch, which is done by the quality control team. This is to ensure our shippable goods are of excellent quality before arriving with our customers. Furthermore, on delivery and collection, we do check the items with customers to make sure they are completely satisfied with the item.

If you are in any way unsatisfied with the product during the checking procedure - For instance, there is a defect with the item(s) the customer can return the item to us.

It is in our interest for many reasons to check goods as it can save costs and inconvenience to customers, hence our returns rate is less than 0.2% for this reason.

Do you have furniture removal services?

We do not offer this service. You will have to source this service with someone local to you via social media, Google or perhaps Yellow Pages Online.

Do you remove packaging once delivered?

Normally, no. But you may be able to if you request this prior to your delivery with sales@comfy-homes.co.uk

Do you have an assembly service?

We do not operate any assembly services. We try to ensure any product that requires assembly contains the appropriate documentation supplied with the product so customers can build or employ help to build their furniture. If you do require your furniture built for you, we advise trying Yellow Pages online or a Google search for your area to locate appropriate services close to you.

How do I pay monthly?

To pay monthly, you will first need to decide which finance provider is most suitable for you and your order. You can do this by heading to our dedicated finance page, which will detail the intricacies of each our of three providers (Klarna, Dividebuy and Snap! Finance)

Once you know which of the three is right for your requirements, head to checkout and tap your preferred finance operator as the payment method.

A digital form should appear, in which you will need to fill it out accurately in order for the order to go through. In some instances, you may need to contact sales@comfy-homes.co.uk to complete the order.

How do I file a complaint?

We try our best to ensure a customer has a seamless transaction but if you are in any way unhappy with your products or service then please email queries@comfy-homes.co.uk at any time. This team will do their best to work with you on the issues you have faced. Please do understand that any written or verbal abuse will not be tolerated and interactions may be terminated until the conversation is of a civil nature.

Our customer service team will do the absolute best they can do in circumstances provided to them. However, as a Company, we want to ensure staff members are treated fairly and with respect. We do understand any issue is an inconvenience, however, we believe a little patience and understanding does indeed go a long way. Your patience will be required and well-received to resolve your grievance or query effectively.

What payment methods do you accept?

We accept the following Online
- Visa
- Maestro
- American Express
- Mastercard
- Divide Buy (Monthly Instalment provider)
- Klarna (Monthly Instalment provider)
- Snap! Finance (Monthly Install provider)

Can I collect an online order?

You certainly can. Simply click “Collection” in the shopping cart before the payments and information checkout. You will be contacted when the item is ready and you can pick it up from our pickup point.

The collection address will be provided within your email.

How long will my refund take?

This is generally done within a few days from our end but it also varies on bank processing times which are out of our control but we generally say it is 14 Days or below approximately.

Do you do collaborations?

If you are interested in promoting the business, please send an email to marketing@comfy-homes.co.uk as this team is the only team that deal with these types of requests.

Do you have a direct number to call for online orders?

We do not have a direct number to call for the online service. This at first glance may appear like an inconvenience to some who are not tech-savvy, however, this is done to ensure costs remain low and therefore your goods remain at great prices.
Furthermore, our staff happiness is essential to us which means they are able to work from any part of the world at unorthodox times of the day to respond to your queries rather than the conventional Monday to Friday. Information over the phone may be lost so emails allow our staff to pick up any query and see the whole history of correspondence from all different departments and this can easily be traced, tracked and recorded at all times.

Emails are responded to as soon as possible but not more than 48 hours normally as the agents at times have to wait for some information to answer the query effectively, so please be patient.
If you have not heard anything after 72 hours then simply respond to the email again. Please do not repeat your email before this timescale as this sends your email to the back of the queue as it understands it to be a new email. Emails are generally responded to in order of arrival so patient customers are responded to first.

Who can I speak to about general product info?

The fastest way to get a response about general product information would be through Facebook or Instagram messaging as these queries are answered periodically every day.

If you do not have these platforms please instead ask any question you have over to sales@comfy-homes.co.uk or send a message to our contact us page via the query box.

Our social media representatives are very knowledgeable and helpful and will do what they can to get you the answers you need or point you in the right direction, however, please note, the social media reps do not have access to any order information and you must always email sales@comfy-homes.co.uk if you require information about your online order.

Is it possible to delay my order?

It is certainly possible to do this.

You will need to contact sales@comfy-homes.co.uk as soon as possible so your item can be withheld for a time.

When and how would storage charges apply?

Charges come into effect when you are unable to receive your delivery. Charges vary based on what item is purchased and you will be notified on the storage cost before this takes effect. Therefore we strongly suggest making yourself available for delivery or else charges will occur.

The same applies to the collection of items. If items are not collected within 10 days, storage charges may apply and the item may no longer be reserved.

Can I get item(s) on fast-track?

We do have this service available on particular items, to find out if your items are available for this particular service you can contact sales@comfy-homes.co.uk at any time. Please note, Christmas time may not be possible as couriers will be very, very busy at that time of year.

How do I amend an order?

Amending things couldn't be easier. All you have to do is reply to your sales order confirmation stating the changes and a sales rep will respond with appropriate details.

How can I contact you?

Monday to Friday

Before/after sale queries: sales@comfy-homes.co.uk After delivery queries: queries@comfy-homes.co.uk

For general product or service enquiries you can always contact us via Facebook, Instagram or email sales if this is your preferred method of contact.

Do you ship to Ireland/Northern Ireland?

It would depend entirely on the item(s) as smaller items we may be able to however large, heavy and/or glass items are not possible currently.

However, many customers have successfully arranged their own collection using a courier of their choice to collect their goods from us. If this option sounds of interest please tap this link here.

What does it mean to pre-order with Comfy Homes?

We have quite a lot of our own products that you can only find exclusively here at Comfy Homes. To pre-order our goods means only great prices before they land for our customers. Once the items do land, the prices may return to regular pricing.

We offer customers this incentive as there is normally a lengthy wait time on these goods and any storage charges for us are not applicable meaning we can give the greatest discount we possibly can! Great things really do come to those who wait, after all!

I have been placed on a backorder, what happens now?

Quite commonly, we have a lot of customers on a backorder basis on particular products we supply due to popular demand. Once a back-order item arrives, they are reserved and shipped to you as soon as possible where you will be notified and offered your delivery/collection date.

In some instances we may have a large amount of orders fulfilling the next batch to arrive, meaning that you may be added on to the next available batch. If having your goods immediately is not an issue, we would advise remaining on a back-order so you are assured your item(s) when the next shipment arrives. If you are placed on a back-order you will likely be given the option of waiting a little while longer or cancelling the order should this be inconvenient.

Do you wholesale items?

To find out more information on the wholesale of some of our items, please contact sales@comfy-homes.co.uk - There is a minimum of 5 items required in order to use this service.

Your business details will be required, so we would advise having these readily available when contacting.