Returns Policy

Returns

It is your responsibility to return the item(s) to our store’s registered address in a good condition or you will lose your statutory right to cancel within 14 days if Consumer Contract Regulations do apply. For products returned by you and consumer contract regulations do not apply, you will be responsible for all costs and expenses of returning the goods to us. Your payment will be refunded within 14 days, subject to deduction of:

  • Any delivery costs incurred in the original delivery
  • Any cost in collecting the item(s) if we arrange the collection in certain cases
  • A re-stocking fee of 10% of the value of the returned goods may be deducted from any refund.

However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by you handling them in a way, which would not be permitted in the store.

Consumers do not have the legal right to any remedy for problems:

  • Caused by them damaging or misusing the goods, accidently or otherwise
  • Caused by their own attempts to repair the goods
  • They were aware of before purchasing the goods.
  • Goods on return are found not to be defective.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used and will not be accepted for return.

Regrettably, once products have been delivered to you and any statutory cooling off period has expired, no products will be accepted for return other than in our absolute discretion or where such products are damaged or defective. Custom made or made to order item(s) cannot be returned or cancelled. 

If we authorise a return, the goods must be returned with sufficient packing to handle vigorous handling in transit. We therefore highly advise that extra packaging is placed upon the original packaging to ensure all attempts were made for the item(s) to return back without any damage or further damage if it was damaged when received as this will result in a reduction or no refund at all.

If the Consumer Contract Regulations do apply we will make the reimbursement without undue delay and no later than;

  • 14 days after the day we receive the goods back from you, or
  • If earlier, 14 days after the day you provide evidence that you have returned the goods, or
  • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the order.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.  In any event, you will not incur any fees as a result of the reimbursement.

 

Refunds

If a refund has been confirmed, this shall be made as soon as possible from our side but due to banking processing times it can take a while and take into consideration non working days. However it should not take longer than 14 days.

 

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